Seattle Times reporter Q&A accompanies investigative piece

Published on November 11, 2020August 10, 2021 by Mollie Muchna

WCPO reporter on wearing braids on TV

Published on November 11, 2020August 4, 2021 by Mollie Muchna

Capitol Times People’s Agendas

Published on November 2, 2020August 10, 2021 by Mollie Muchna

News Tribune editor responds to comments

Published on October 11, 2020August 10, 2021 by Mollie Muchna

Fulcrum Voter FAQ

Published on October 11, 2020August 10, 2021 by Mollie Muchna

Chalkbeat Philadelphia asks for reader feedback

Published on October 11, 2020October 11, 2020 by Mollie Muchna

CPR’s guide for covering 2020 elections

Published on October 11, 2020October 11, 2020 by Mollie Muchna

News Tribune note about election coverage

Published on October 11, 2020October 11, 2020 by Mollie Muchna

Austin Statesman’s contact page

Published on October 9, 2020October 9, 2020 by Mollie Muchna

WCPO asks viewers for candidates questions ahead of election

Published on October 9, 2020October 9, 2020 by Mollie Muchna

Green Bay election guide

Published on October 9, 2020October 9, 2020 by Mollie Muchna

Atlanta Journal-Constitution asks for public’s election questions

Published on October 1, 2020October 1, 2020 by Mollie Muchna

Tulsa journalists defend their work

Published on October 1, 2020 by Mollie Muchna

WCPO explains how political advertising works

Published on August 21, 2020August 21, 2020 by Mollie Muchna

Trust Tip 79: In negative feedback, look for opportunities

Published on August 12, 2020August 12, 2020 by Mollie Muchna

Vox explains audience support program

Published on August 8, 2020August 8, 2020 by Mollie Muchna

Trust Tip 77: Solicit (and answer) live questions about voting

Published on August 6, 2020August 12, 2020 by Mollie Muchna

Trust Tips 75: Explain election basics

Published on July 14, 2020 by Mollie Muchna

Coloradoan explains bias toward facts

Published on July 3, 2020July 3, 2020 by Mollie Muchna

Trust Tip 73: Learn how people perceive your election reporting

Published on June 30, 2020August 12, 2020 by Mollie Muchna

 

LAist provides synthesized information about coronavirus

Published on June 30, 2020June 30, 2020 by Mollie Muchna

PolitiFact explains fact-checking process

Published on June 27, 2020August 12, 2020 by Mollie Muchna

WCPO responds to viewer complains on air

Published on June 27, 2020June 27, 2020 by Mollie Muchna

KPRC asks for reader questions

Published on June 27, 2020June 27, 2020 by Mollie Muchna

NewsChannel 5 shows transparency admitting bias in Facebook posts

Published on June 20, 2020June 20, 2020 by Mollie Muchna

Philadelphia Inquirer explains newsroom processes

Published on June 20, 2020 by Mollie Muchna

KPRC 2 responds to reader feedback

Published on June 20, 2020 by Mollie Muchna

Trust Tip #70: Acknowledge when you mess up

Published on June 10, 2020June 10, 2020 by Mollie Muchna

Trust Tip 69: Share your humanity while reporting on protests

Published on June 7, 2020 by Mollie Muchna

Trust Tip 68: Do not neglect basic but vital pandemic information

Published on May 26, 2020May 26, 2020 by Mollie Muchna

WCPO on using Associated Press content

Published on May 19, 2020May 19, 2020 by Mollie Muchna

Herald and Review newsroom handout

Published on May 19, 2020 by Mollie Muchna

WCPO cuts back use of mugshots

Published on May 19, 2020May 19, 2020 by Mollie Muchna

Trust Tips 66: Show you’re part of your community during COVID-19

Published on May 13, 2020May 13, 2020 by Mollie Muchna

Philadelphia Inquirer highlights breadth of journalism

Published on May 7, 2020May 7, 2020 by Mollie Muchna

WJXT4 explains beach visuals during COVID-19 aren’t altered

Published on April 23, 2020April 23, 2020 by Mollie Muchna

Globe and Mail form for errors, corrections

Published on April 7, 2020 by Mollie Muchna

KVRR brings on expert to answer user’s questions about COVID-19

Published on April 7, 2020April 7, 2020 by Mollie Muchna

Trust Tip 61: Do these four things right now to show you are trustworthy

Published on April 7, 2020 by Mollie Muchna

CalMatters asks for reader feedback during coronavirus outbreak

Published on March 30, 2020March 30, 2020 by Mollie Muchna

Arizona Daily Star explains how COVID-19 coverage affects bottom line

Published on March 26, 2020March 26, 2020 by Mollie Muchna

Virginian-Pilot highlights solutions, community resources during coronavirus outbreak

Published on March 26, 2020 by Mollie Muchna

Tennessean adapts coverage during COVID-19 pandemic

Published on March 26, 2020 by Mollie Muchna

Daily Telegraph gives answers reader questions during coronavirus outbreak

Published on March 26, 2020March 26, 2020 by Mollie Muchna

Trust Tip: Tell your audience you won’t tolerate misinformation

Published on March 24, 2020 by Mollie Muchna

Trust Tip: Engage on social media during COVID-19

Published on March 23, 2020 by Mollie Muchna

Coloradoan comment moderation during Coronavirus outbreak

Published on March 23, 2020March 23, 2020 by Mollie Muchna

The Coloradoan moderation during Coronavirus outbreak

Published on March 23, 2020March 23, 2020 by Mollie Muchna

NBC asks questions, shows reporters are real people too during COVID-19 outbreak

Published on March 22, 2020April 4, 2020 by Mollie Muchna

San Fransisco Chronicle uses bot to reach users during Coronavirus outbreak

Published on March 22, 2020 by Mollie Muchna

Christian Science Monitor asks for audience feedback during COVID-19 outbreak

Published on March 22, 2020March 22, 2020 by Mollie Muchna

WCPO explains changes to newsgathering with coronavirus

Published on March 22, 2020 by Mollie Muchna

WMAR explains Coronavirus reporting process, asks for feedback

Published on March 22, 2020March 22, 2020 by Mollie Muchna

Seattle Times comment policy

Published on March 16, 2020March 16, 2020 by Mollie Muchna

Trust Tip 55: Use a survey to solicit questions and feedback

Published on March 3, 2020 by Mollie Muchna

Trust Tips 54: Create a “Contact Us” page

Published on February 25, 2020 by Mollie Muchna

Trust Tip 51: Let’s create an effective “About Us” page

Published on February 4, 2020February 4, 2020 by Mollie Muchna

Trust Tip 48: Equip journalists to respond to attacks on their credibility

Published on January 14, 2020January 14, 2020 by Mollie Muchna

Michigan Public Radio contact us page

Published on January 13, 2020 by Mollie Muchna

Christian Science Monitor responds to readers

Published on January 13, 2020 by Mollie Muchna

The Day newsroom process

Published on December 5, 2019December 5, 2019 by Mollie Muchna

 

Tennessean shows community investment

Published on December 5, 2019December 5, 2019 by Mollie Muchna

Lenoir News-Topic’s social media policy

Published on December 5, 2019 by Mollie Muchna

USA TODAY responds to reader feedback

Published on November 22, 2019 by Mollie Muchna

State News invites public to join the conversation

Published on November 22, 2019 by Mollie Muchna

WCPO explains its coverage of presidential candidates

Published on November 22, 2019August 12, 2020 by Mollie Muchna

 

State highlights reader responses

Published on November 22, 2019 by Mollie Muchna

The Day explains commitment to community through in-person event

Published on November 13, 2019 by Mollie Muchna

Trust Tip 37: Invite people into the newsroom

Published on November 3, 2019 by Mollie Muchna

Trust Tip 36: Focus on the audience members who *aren’t* yelling at you

Published on November 3, 2019 by Mollie Muchna

Trust Tip 35: Make your contact information truly accessible

Published on November 3, 2019 by Mollie Muchna

Trust Tip 30: Use social media profiles to communicate trustworthiness

Published on August 27, 2019 by Lynn Walsh

Trust tip 24: Ask for feedback regularly

Published on July 23, 2019 by Lynn Walsh

Trust Tip 21: Create a handout about your newsroom

Published on June 29, 2019 by Lynn Walsh

Discussing Sports Coverage in Facebook Comments

Published on March 28, 2019 by Lynn Walsh

Tone Matters in Facebook Comments

Published on March 28, 2019 by Lynn Walsh

WCPO Uses Facebook Comments to Ask for Feedback

Published on March 28, 2019 by Lynn Walsh

Trust tip 7: Moderate comments on the conversations you host

Published on March 20, 2019 by Lynn Walsh

Trust Tips 1: Ask how you could better earn trust

Published on February 6, 2019February 7, 2019 by Lynn Walsh

Highlight your Journalist’s Expertise

Published on January 23, 2019March 27, 2019 by Lynn Walsh

Assigning Journalists to Respond to Users

Published on January 23, 2019March 27, 2019 by Lynn Walsh

Creating an Internal Comment Guide for Newsroom

Published on January 22, 2019March 27, 2019 by Lynn Walsh

Responding to Negative Comments on Twitter

Published on January 18, 2019 by Lynn Walsh

Updating an About Section

Published on January 18, 2019 by Lynn Walsh

Inviting Students into the Newsroom

Published on January 18, 2019March 27, 2019 by Lynn Walsh

Reminding Your Audience You Want Their Help

Published on January 18, 2019October 25, 2019 by Lynn Walsh

Share Contact Information on All Platforms

Published on January 18, 2019October 25, 2019 by Lynn Walsh

Encouraging Civic Responsibility by Registering People to Vote

Published on January 18, 2019March 27, 2019 by Lynn Walsh

Video: How to Submit a Letter to the Editor

Published on January 18, 2019April 1, 2019 by Lynn Walsh

Explaining Comment Policies

Published on January 18, 2019March 5, 2019 by Lynn Walsh

Asking if information was “helpful” or “not helpful”

Published on January 18, 2019March 5, 2019 by Lynn Walsh

Explaining the Editorial Page

Published on January 18, 2019 by Lynn Walsh

Looking at Bias and Asking for Feedback

Published on January 18, 2019October 24, 2019 by Lynn Walsh

Always Looking for Different Perspectives

Published on January 18, 2019October 24, 2019 by Lynn Walsh

Do you Trust Us?

Published on January 18, 2019 by Lynn Walsh

Creating Community by Creating a Facebook Group

Published on January 18, 2019March 5, 2019 by Lynn Walsh

Explaining Crime Coverage Decisions

Published on January 18, 2019 by Lynn Walsh

Explaining Coverage Decisions Using Facebook

Published on January 18, 2019 by Lynn Walsh

Responding to Critical Comments on Facebook

Published on January 18, 2019 by Lynn Walsh

Using Historic Photos to Show History in Community

Published on January 18, 2019March 8, 2019 by Lynn Walsh

Using Crowdsourcing and Facebook to Connect the Community

Published on January 17, 2019 by Lynn Walsh

Using Facebook to Answer Questions About News Process

Published on January 17, 2019March 26, 2019 by Lynn Walsh

Discussing your Commitment to Earning User Trust

Published on January 17, 2019March 27, 2019 by Lynn Walsh

Sharing Your Approach to Trust

Published on January 17, 2019October 24, 2019 by Lynn Walsh

Inviting Users to Weigh-in on Coverage Decisions

Published on January 17, 2019March 27, 2019 by Lynn Walsh

Clearly Identifying and Sharing Community Guidelines for a Facebook Group/Page

Published on January 17, 2019March 26, 2019 by Lynn Walsh

Responding to Criticism and Explaining Breaking News

Published on January 17, 2019March 27, 2019 by Joy Mayer

Stepping in as Customer Service Providers

Published on January 17, 2019March 5, 2019 by Joy Mayer

Using Reddit to Build Conversation

Published on January 17, 2019 by Joy Mayer

Asking Users: What Do You Want to Know?

Published on January 17, 2019October 24, 2019 by Joy Mayer

Asking Users: Did We Miss Anything?

Published on January 17, 2019October 24, 2019 by Joy Mayer

Correcting a Mistake Involving National News

Published on January 17, 2019March 26, 2019 by Joy Mayer

Simplifying Internal News Tip Process

Published on January 17, 2019October 24, 2019 by Joy Mayer

Turning User Questions into a Follow-up Story

Published on January 16, 2019March 5, 2019 by Joy Mayer

Asking for Feedback Using Facebook Comments

Published on January 16, 2019March 26, 2019 by Joy Mayer

Making Contacting a Reporter Easier

Published on January 16, 2019 by Joy Mayer

In-Person Meeting at a Local High School

Published on January 16, 2019 by Joy Mayer

Ask Users: What Questions do you Have?

Published on January 16, 2019 by Joy Mayer

Explaining Your Reporting Process

Published on January 15, 2019 by Lynn Walsh

Explaining Reporting Process in TV PKG

Published on January 15, 2019March 27, 2019 by Lynn Walsh

Explaining Coverage Decisions on Facebook: Crime

Published on January 15, 2019 by Lynn Walsh

Explaining Coverage Decisions: Crime

Published on January 15, 2019March 27, 2019 by Lynn Walsh

Creating and Sharing Community Guidelines on Facebook

Published on January 15, 2019October 25, 2019 by Lynn Walsh

Explaining News Coverage: Mugshots

Published on January 15, 2019January 15, 2019 by Lynn Walsh

Explaining News Coverage: Comics

Published on January 15, 2019March 26, 2019 by Lynn Walsh

Explaining Olympics “spoilers” at USA Today

Published on January 15, 2019March 27, 2019 by Lynn Walsh

Addressing Delivery Delays Directly

Published on January 15, 2019 by Lynn Walsh

Clarifying the comments section at The Virginian-Pilot

Published on January 15, 2019January 15, 2019 by Lynn Walsh

Sharing reporters’ personalities at The Day

Published on January 14, 2019March 27, 2019 by Lynn Walsh

Helping reporters boost social credibility at The Virginian Pilot

Published on January 14, 2019March 27, 2019 by Lynn Walsh

Cofee with the Editor

Published on January 14, 2019 by Joy Mayer

Asking: What Needs More Follow-Up?

Published on January 14, 2019 by Joy Mayer

Asking Users Who you Should Use as Sources

Published on January 14, 2019October 25, 2019 by Joy Mayer

Asking for Feedback in Print

Published on January 13, 2019 by Joy Mayer

Helping News Consumers Find Information Through Twitter

Published on January 13, 2019 by Joy Mayer

Ask Your Users if They Trust you

Published on January 13, 2019March 27, 2019 by Joy Mayer

Explaining a Paywall by Encouraging User Comments & Questions

Published on January 13, 2019 by Joy Mayer

Involving the Community in Enforcing Community Rules

Published on January 13, 2019January 13, 2019 by Joy Mayer

Asking for Feedback Using Twitter

Published on January 13, 2019March 5, 2019 by Joy Mayer

Explaining Journalism and Your News Values Through Facebook Live

Published on December 30, 2018March 27, 2019 by Joy Mayer

Making time for Facebook Comments

Published on December 30, 2018 by Joy Mayer

What are we Missing? Asking for Story Ideas

Published on December 30, 2018 by Joy Mayer

Local Facebook Group Encouraging Civil Conversations

Published on December 30, 2018January 18, 2019 by Joy Mayer

Inviting Veterans into the Newsroom

Published on December 30, 2018 by Joy Mayer

Opening up about reporting at Discourse

Published on November 28, 2018December 30, 2018 by Joy Mayer

Crowdsourcing Story Ideas at the Fort Worth Star-Telegram

Published on November 27, 2018December 30, 2018 by Joy Mayer

Inviting Feedback at the Christian Science Monitor

Published on November 27, 2018March 5, 2019 by Joy Mayer

Fresno chopped comments

Published on December 21, 2016March 7, 2019 by Joy Mayer

Ogden story ideas 0526

Published on December 20, 2016March 28, 2019 by Joy Mayer

 

Ogden circulation gif

Published on December 20, 2016February 22, 2019 by Joy Mayer

Ogden 3 ways to contact

Published on December 20, 2016March 28, 2019 by Joy Mayer

Ogden text contact us

Published on December 20, 2016March 8, 2019 by Joy Mayer

Most newsrooms would say they want to hear from their communities. But it’s often way too hard to figure out how to do that. Let’s make it easier.

WCPO transmitter live

Published on December 20, 2016February 22, 2019 by Joy Mayer

WCPO weather questions

Published on December 20, 2016February 22, 2019 by Joy Mayer

FW crime invite

Published on December 19, 2016February 22, 2019 by Joy Mayer

Newsy Trump Clinton money

Published on December 19, 2016November 16, 2019 by Joy Mayer

Newsy yes we will comment

Published on December 19, 2016March 8, 2019 by Joy Mayer

Newsy Native Americans

Published on December 19, 2016March 8, 2019 by Joy Mayer

Newsy women

Published on December 19, 2016November 16, 2019 by Joy Mayer

Newsy comments balance

Published on December 19, 2016October 30, 2019 by Joy Mayer

Newsy NC laws

Published on December 16, 2016November 16, 2019 by Joy Mayer