Asking Users: Did We Miss Anything?

Published on January 17, 2019October 24, 2019 by Joy Mayer | Reading Time: < 1 minute

Screenshot showing text on the WITF website: "Have a question about this story? Do you see something we missed? Send an email to..." — WITF asked their users for feedback in a simple, yet effective way by posing two questions at the end of stories on its website: “Have a question about this story? Do you see something we missed? Send an email to…” If we ask for feedback, we often don’t focus on what we may have missed. By doing so, you are letting users see you want to know how the story could have been better and are willing to make stories the best they can be.

Joy Mayer

joy@trustingnews.org | Website | + posts

Director Joy Mayer (she/her) founded Trusting News in 2016 after a 20-year career in newsrooms and teaching. She spent 12 years at the Missouri School of Journalism, where she created an audience engagement curriculum and a community outreach team in the newsroom of the Columbia Missourian and also taught web design and print design. She lives in Sarasota, Florida, and can be reached at joy@TrustingNews.org or on Twitter @mayerjoy.