Being responsive isn't always easy, especially when the comments are negative or critical of your reporting. CALmatters used their newsroom account and one of their reporter's personal Twitter accounts to respond to criticism about the sources they use in their stories. They never received a response when offering to have the conversation, but felt it sent the message that their newsroom wants feedback from everyone, even people who are critical of their reporting.
Being responsive isn’t always easy, especially when the comments are negative or critical of your reporting. CALmatters used their newsroom account and one of their reporter’s personal Twitter accounts to respond to criticism about the sources they use in their stories. They never received a response when offering to have the conversation, but felt it sent the message that their newsroom wants feedback from everyone, even people who are critical of their reporting.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.