Screenshot from KCRG's Facebook page, where the station asked viewers to share whether or not they trust KCRG.
Have you ever asked your users if they trust you? This is a simple way to get feedback and something KCRG tried on Facebook and on their website. When posing the question on Facebook, journalists took time to answer the questions. Their users were polite for the most part and more importantly appreciated responses, even though some of their questions were difficult.

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