NBC asks questions, shows reporters are real people too during COVID-19 outbreak

Jareen Imam, the Director of Social Newsgathering at NBC, shared a screenshot of their team meeting remotely during the coronavirus outbreak and prompted users to submit their questions. “How are you being affected by COVID-19? Whether you’re a healthcare worker on the frontlines, a parent working from home, a recovering patient or a furloughed worker, @NBCNews Social Newsgathering team is working 24/7 to hear your stories and tips,” the Tweet read. Not only does this build transparency, but it also reminds users that their journalists are real people who are part of their local communities, weathering this storm along with them.

Project manager Mollie Muchna (she/her) has spent the last 10 years working in audience and engagement journalism in local newsrooms across the Southwest. She lives in Tucson, Arizona, where she is also an adjunct professor at the University of Arizona’s School of Journalism. She can be reached at mollie@trustingnews.org and on Twitter @molliemuchna.

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