Responding to Criticism and Explaining Breaking News

Screenshot from the comments on a post The Coloradoan made on Facebook, explaining how the news organization handles breaking news updates.
After posting news of a decision in a court case, the Coloradoan received criticism for the lack of information in the story from a Facebook commenter. The news organization responded to the user and explained that this was a breaking news story and they would be updating the story as they confirm details and receive more information.

Director Joy Mayer (she/her) founded Trusting News in 2016 after a 20-year career in newsrooms and teaching. She spent 12 years at the Missouri School of Journalism, where she created an audience engagement curriculum and a community outreach team in the newsroom of the Columbia Missourian and also taught web design and print design. She lives in Sarasota, Florida, and can be reached at or on Twitter @mayerjoy.

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