The Seattle Times published a story letting their audience know they were revamping their comments policy. In the post, they explained part of the changes were spurred by reader feedback and stated their goal was to “ensure a respectful commenting environment for everyone,” the post said. Not only did they let readers into their process and include an FAQ about the changes, but the newsroom staff also invited readers to weigh in, ask questions and give feedback. This work was done independently from Trusting News but embodies the work we do.
