Screenshot from The Christian Science Monitor's Facebook page, explaining why a frequent commenter was banned.
The Christian Science Monitor used the negative behavior of a frequent Facebook group commenter as an opportunity to reinforce the values of the group and the news organization. They also asked the community to help them maintain civil dialogue and asked group members what they wanted to get out of the group. The responses validated the value of their Facebook group for the newsroom and also reminded the journalists that sometimes Facebook users need to be reminded about community rules and guidelines.

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