THEME: Engage authentically. Listen and respond. Invite people to get to know you. Participate in a way that feels natural to the user. Admit what you don’t know. Be human.
STRATEGY: Host meaningful conversation. Select a topic you want to talk about. Picture a physical room full of interested listeners and brainstorm what you wish you could get them all to talk about. Choose informal, conversational language. Craft a post that gets people in the mood to talk about the issue and includes your question. Consider not including a link, or including a parenthetical short link as part of the text instead of as a link preview. Consider also having a staff member sign his/her name if it feels appropriate. METRICS: Take a quantitative (how many) and qualitative (how good/interesting/diverse) look at the resulting comments.
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