After incorrect information was spreading in the community about how city officials were allegedly hiding Coronavirus numbers from the public, the Tennessean wrote a fact check countering the misinformation. The story addressed the misinformation and explained where the confusion was. By correcting the record the newsroom was able to demonstrate to their readers that they care about getting things right.
PEN America wrote a guide for how to talk to friends and family who share misinformation, including how to verify information and avoid escalation on social media. “While some people create and spread disinformation—false information shared with the intent to deceive others—your friends and family may well spread misinformation, which is shared by people who may not know the information is false. They probably think the content is true, and they may feel they’re sharing something important. That can make it tough to know how to confront them. Here are a few suggestions.” This work was done independently from Trusting News but embodies the work we do.
After facing accusations that a photojournalist altered a photo that showed a closed beach packed with people during the coronavirus pandemic, the Caller-Times wrote a column exculpating the photo. “We often face criticism and recognize people are entitled to opinions about what and how we cover the news. It comes with the territory. It also doesn’t change the facts. That’s why we typically let it roll on by and focus on what’s important: informing our community,” editor Mary Ann Cavazos Beckett wrote. “But when several people continued to spread false information about how and when the beach photo was taken it became concerning.” Beckett also explained and linked to the paper’s ethics policy and mission statement, reminding their audience of the paper’s commitment to accuracy and the community.
We all know how much information is out there right now because a lot of you are working around the clock to produce it. COVID-19 is a breaking news story that has continued and will continue for weeks and months. But just as you are working to produce credible stories that can help save lives, there are other people sharing links that are totally false or contain misinformation. You may think, what does the misinformation have to do with me and my journalism? What should you do about it? Well, you could ignore it (though at Trusting News we don’t recommend that and explain why here). But what if the misinformation is being shared in a Facebook group you manage, underneath a link you posted on social media or on comments on your news story? More from this edition can be found here and to receive the tips in your inbox each week click here.
WMAR-2 News in Baltimore wrote a story explaining how their programming would change to keep their newsroom and journalists safe during the COVID-19 outbreak. The station ended the column by asking for questions and news tips from the audience, saying: “We can’t do this without you. Please tell us what is going on in your community.” This work was done independently from Trusting News but embodies the work we do.
Journalists often face tough decisions when it comes to whether and how to publish disturbing images. They carefully weigh their responsibility to accurately and compellingly reflect a harsh reality while also avoiding exploitation and respecting the preferences and privacy of both their audience members and the subjects of the images. As Kelly McBride wrote for Poynter last week, it’s not up to newsrooms to shield their communities from hard truths, but they can minimize harm by treating the situation carefully. More from this edition can be found here and to receive the tips in your inbox each week click here
When sharing a story about someone who died by suicide on Facebook, the Coloradoan used the post as a way to explain their approach to covering suicides. The Facebook post read: "It's the Coloradoan's policy not to report on individual suicides unless the act is in a public place or involves a high-profile person, such as in this case. We felt it was important to report on this story to complete our coverage of the case and provide resources for those struggling with mental illness." The news team did a good job responding to commenters in an appropriate tone and used national guidelines from the CDC to help explain their position.
When sharing a story about someone who died by suicide on Facebook, the Coloradoan used the post as a way to explain their approach to covering suicides. The Facebook post read: “It’s the Coloradoan’s policy not to report on individual suicides unless the act is in a public place or involves a high-profile person, such as in this case. We felt it was important to report on this story to complete our coverage of the case and provide resources for those struggling with mental illness.” The news team did a good job responding to commenters in an appropriate tone and used national guidelines from the CDC to help explain their position.
WCPO shared a Washington Post article about President Donald Trump on Facebook and added a note about how they choose to cover the president and politicians. They wanted to highlight how they hold people in power accountable because of how it impacts the public.
WCPO shared a Washington Post article about President Donald Trump on Facebook and added a note about how they choose to cover the president and politicians. They wanted to highlight how they hold people in power accountable because of how it impacts the public.
When a suicide occurred on campus, Annenberg Media staff were torn on whether or not they should report on the incident. As they debated their options and talked about the legal issues internally, they also decided to share their thought process and reporting process with their users. Several of the reporters and news managers/professors were interviewed about why they covered the suicide. In the video, posted to Instagram and YouTube, the journalists discussed their policy when it comes to covering suicides and also linked to mental health resources available for those in need.
When a suicide occurred on campus, Annenberg Media staff were torn on whether or not they should report on the incident. As they debated their options and talked about the legal issues internally, they also decided to share their thought process and reporting process with their users. Several of the reporters and news managers/professors were interviewed about why they covered the suicide. In the video, posted to Instagram and YouTube, the journalists discussed their policy when it comes to covering suicides and also linked to mental health resources available for those in need.
When faced with critical comments from a user on Facebook, Standard-Examiner used the opportunity to explain the reasoning behind why they cover certain stories, what requirements a story needs to meet in order to be relevant, and how their advertising department is separate from their newsroom. The commenter wanted them to make promises they couldn't make, but the news organization said it felt the back and forth with the commenter and the newsroom's explanations helped others better understand their news priorities and how they make decisions.
Some users assume journalists sensationalize news to make money. In this example, the accusation was direct: “Standard, has your marketing department worked out how many unique impressions and page views you get per dead kid?” The staff used the opportunity to explain the reasoning behind why they cover certain stories, what requirements a story needs to meet in order to be relevant, and how their advertising department is separate from their newsroom. The commenter wanted them to make promises they couldn’t make, but the news organization said it felt the back and forth with the commenter and the newsroom’s explanations helped others better understand their news priorities and how they make decisions.
To explain how they gather information and fact-check the information they receive, the Community Impact Newspaper group wrote a story for their website. The story focused on a recent article about opioid abuse and discussed how they try to balance opinions and viewpoints published in their news content.
To explain how they gather information and fact-check the information they receive, the Community Impact Newspaper group wrote a story for their website. The story focused on a recent article about opioid abuse and discussed how they try to balance opinions and viewpoints published in their news content.
While sharing a crime story on Facebook, the Coloradoan received questions about how they approach covering crime stories. In the comments section of the Facebook post, the news organization explained their crime coverage policy and answered questions from users.
While sharing a crime story on Facebook, the Coloradoan received questions about how they approach covering crime stories. In the comments section of the Facebook post, the news organization explained their crime coverage policy and answered questions from users.
When a commenter on Facebook was critical of language included in a story, the Enid staff responded directly and explained why the information was included. For this particular story, the information was coming directly from an affidavit so the journalist explained that it was official information from a court document and that is why they decided to include it in their story.
When a commenter on Facebook was critical of language included in a story, the Enid staff responded directly and explained why the information was included. For this particular story, the information was coming directly from an affidavit so the journalist explained that it was official information from a court document and that is why they decided to include it in their story.
WCNC does not normally air the raw footage of officer involved shootings but after reviewing the body camera footage and discussing it internally, they decided to air portions of video from obtained from local police. Since this was something their users may not be used to seeing, they wrote a story on their website about their decision to air the video and how they came to their decision.
WCNC does not normally air the raw footage of officer-involved shootings but after reviewing the body camera footage and discussing it internally, they decided to air portions of video from obtained from local police. Since this was something their users may not be used to seeing, they wrote a story on their website about their decision to air the video and how they came to their decision.
Social media can get a bad rap, but for many newsrooms, it's a key part of how audiences find their coverage. In this post, the social media editor at WITF explains that her goal is to inform and add value to the readers' day. She clearly states that while tracking clicks is part of the job, "we avoid raising your blood pressure for the sake of engagement stats." Finally, she reminds readers of the station's comment policy, and invites feedback and reactions.
Social media can get a bad rap, but for many newsrooms, it’s a key part of how audiences find their coverage. In this post, the social media editor at WITF explains that her goal is to inform and add value to the readers’ day. She clearly states that while tracking clicks is part of the job, “we avoid raising your blood pressure for the sake of engagement stats.” Finally, she reminds readers of the station’s comment policy, and invites feedback and reactions.
Some audience members assume that journalists will broadcast whatever they hear--or whatever will drum up the most controversy. Inviting them into your editing process can reassure them of your credibility. WITF did just that when it received possibly explosive information. Rather than running with it as a breaking news story, they took a month to vet all the facts, A post from the editor explained their commitment to producing a deeply reported, independent analysis of the issue.
Some audience members assume that journalists will broadcast whatever they hear–or whatever will drum up the most controversy. Inviting them into your editing process can reassure them of your credibility. WITF did just that when it received possibly explosive information. Rather than running with it as a breaking news story, they took a month to vet all the facts, A post from the editor explained their commitment to producing a deeply reported, independent analysis of the issue.