Assigning Journalists to Respond to Users

To better respond to users submitting feedback WCNC assigned specific roles to its journalists. Web producers were assigned to respond to Facebook messages and news managers respond to viewer emails. This has allowed the newsroom to address specific questions and concerns and has led to "exclusive" content & stories for WCNC.
To better respond to users submitting feedback WCNC assigned specific roles to its journalists. Web producers were assigned to respond to Facebook messages and news managers respond to viewer emails. This has allowed the newsroom to address specific questions and concerns and has led to “exclusive” content & stories for WCNC.
lynn@trustingnews.org | + posts

Assistant director Lynn Walsh (she/her) is an Emmy award-winning journalist who has worked in investigative journalism at the national level and locally in California, Ohio, Texas and Florida. She is the former Ethics Chair for the Society of Professional Journalists and a past national president for the organization. Based in San Diego, Lynn is also an adjunct professor and freelance journalist. She can be reached at lynn@TrustingNews.org and on Twitter @lwalsh.

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