Start here, with these newsletter editions:
- Make listening part of your newsroom routine
- Quit asking for “feedback” and “story ideas”
- How to inject transparency into daily coverage
- Explain what you do — and don’t — cover
- If you strive for fairness, tell your audience
- Acknowledge when you mess up
And check out this recent series on our latest AI research:
- Engage with your audience before, during and after you use AI
- Disclose AI use (even if it hurts trust)
- Go beyond AI use disclosures and policies to build trust
- Demystify AI for your community
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Our Trust Tips newsletter provides one actionable tip for earning trust each Tuesday.
Below you’ll find some highlights from our newsletter archives. For more, see a list of our latest newsletter editions or browse our entire newsletter archive.
Latest newsletter editions
Be loud about mistakes — and how you correct them
Recently a journalist asked for advice on how they could’ve handled what they deemed a pretty...
Be wary of using one label to describe a complex person
Human beings are complicated. We don’t fit into easy buckets, and we’re full of...
Use quick summaries to make your news approachable
In our recent program around confronting news avoidance, newsrooms in the cohort heard how people...