Follow-up Stories Based off User Questions

Published on January 14, 2019 by Joy Mayer | Reading Time: < 1 minute

Screenshot from thegazette.com, showing an explanation of how a story originated with reader feedback. — The Gazette noticed a lot of users had questions about a story they covered. They looked at the questions and decided they warranted responses, so, the news team worked to find answers and published a follow-up story. They made sure to include language explaining their reporting process, which highlights how they listen to their users act on feedback they receive.

Joy Mayer

joy@trustingnews.org | Website | + posts

Director Joy Mayer (she/her) founded Trusting News in 2016 after a 20-year career in newsrooms and teaching. She spent 12 years at the Missouri School of Journalism, where she created an audience engagement curriculum and a community outreach team in the newsroom of the Columbia Missourian and also taught web design and print design. She lives in Sarasota, Florida, and can be reached at joy@TrustingNews.org or on Twitter @mayerjoy.