These examples show how newsrooms have worked to engage with their users and ask for feedback — through social media and online platforms, or by using phone calls and hosting in-person events. Some examples include:
Accessibility of contact information • Comments • Crowdsourcing • Customer service • In-person interactions • Inviting or responding to feedback or questions
See a few stand-out examples in this gallery, and scroll down for a longer list to get inspired.
Looking for additional help on how to implement similar ideas in your newsroom? Check out the below resources.
“ENGAGING WITH USERS” HIGHLIGHTS
KCRG reporters hosted a Facebook live to talk about the station’s mission and goals, and respond to feedback and questions from viewers.
USA TODAY asked for reader questions during Hurricane Dorian, reminding readers that their goal was to provide helpful and accurate information.
While revamping the newspaper’s commenting policy, the Seattle Times reached out to readers to get their feedback and input.
The San Francisco Chronicle added a chatbot, called the Assignment Editor, to its website’s homepage to collect reader feedback.
The Day used social media and their reporting to connect members of their community, sharing how they liked to report on positive news when they can.
New Mexico PBS centered their elections coverage around their audience by asking users for questions they had about the state’s U.S. Senate candidates.
