Isn’t it frustrating to watch news outlets get something dead wrong that you worked hard to get right? It’s important that we correct misinformation, especially on topics we have expertise in. It’s something we can do without spitefulness, and often without even naming the journalists who are at fault. More from this edition can be found here and to receive the tips in your inbox each week click here
Screenshot from WCPO's Facebook page, showing an article where they asked for reader feedback.
WCPO followed the lead of ESPN and reported that an NFL player would be leaving the Bengals. Turns out it wasn’t true. WCPO addressed the mistake head-on by writing about how the mistake happened on their website. They shared their step-by-step reporting process, which involved relying on ESPN’s citing of anonymous sources. This led them to share their anonymous source policy and ask their audience for feedback. “Should we publish and air stories from other respected news organizations citing anonymous sources,” they asked. They then shared the article with a call for feedback on Facebook.
After receiving a 911 audio tape close to air time WUSA found itself in a situation where it had to turn a story quickly. Like many breaking news situations, this means, information may come out in pieces and not all in one concise story. To explain this, WUSA let the user in on their reporting process by adding the following language on-air: "We have about a half-hour of 9-1-1 audio that our team is going through, right now -- If there's anything else in there that's important to pass along -- we'll have it for you tomorrow morning, on Wake up Washington."
After receiving a 911 audio tape close to air time WUSA found itself in a situation where it had to turn a story quickly. Like many breaking news situations, this means, information may come out in pieces and not all in one concise story. To explain this, WUSA let the user in on their reporting process by adding the following language on-air: “We have about a half-hour of 9-1-1 audio that our team is going through, right now — If there’s anything else in there that’s important to pass along — we’ll have it for you tomorrow morning, on Wake up Washington.”
When the Olympics took place in a time zone 14 hours ahead of most U.S. audiences, USA TODAY faced complaints about "spoilers" in their coverage. This post explained why they prioritize sharing information as it happens, rather than waiting for prime time. Plus, they offered a few tips to help readers customize their notifications, good knowledge to share in many situations.
When the Olympics took place in a time zone 14 hours ahead of most U.S. audiences, USA TODAY faced complaints about “spoilers” in their coverage. This post explained why they prioritize sharing information as it happens, rather than waiting for prime time. Plus, they offered a few tips to help readers customize their notifications, good knowledge to share in many situations.
Over the course of a week--from the first report of a death of a law enforcement officer, to his memorial service--WITF wrestled with several difficult coverage decisions. Should they report information they confidently knew through informal connections, or wait for official announcements? Should journalists attend the service as members of the public? The editor, who was a friend of one of the people involved, offered a very open, first-person account of how the newsroom approached the highly sensitive story. He writes: "It's important to remember the people we cover are more than just the role they play in a story."
Over the course of a week–from the first report of a death of a law enforcement officer, to his memorial service–WITF wrestled with several difficult coverage decisions. Should they report information they confidently knew through informal connections, or wait for official announcements? Should journalists attend the service as members of the public? The editor, who was a friend of one of the people involved, offered a very open, first-person account of how the newsroom approached the highly sensitive story. He writes: “It’s important to remember the people we cover are more than just the role they play in a story.”
Some audience members assume that journalists will broadcast whatever they hear--or whatever will drum up the most controversy. Inviting them into your editing process can reassure them of your credibility. WITF did just that when it received possibly explosive information. Rather than running with it as a breaking news story, they took a month to vet all the facts, A post from the editor explained their commitment to producing a deeply reported, independent analysis of the issue.
Some audience members assume that journalists will broadcast whatever they hear–or whatever will drum up the most controversy. Inviting them into your editing process can reassure them of your credibility. WITF did just that when it received possibly explosive information. Rather than running with it as a breaking news story, they took a month to vet all the facts, A post from the editor explained their commitment to producing a deeply reported, independent analysis of the issue.
Breaking news stories can lead to many questions from your audience--especially if early information turns out to be inaccurate. WITF proactively added an editor's note to reassure readers that "we'll only point to the best information we have at the time" and that any errors would be quickly corrected.
Breaking news stories can lead to many questions from your audience–especially if early information turns out to be inaccurate. WITF proactively added an editor’s note to reassure readers that “we’ll only point to the best information we have at the time” and that any errors would be quickly corrected.