Engaging with Users
WCPO reporter on wearing braids on TV
Capitol Times People’s Agendas
News Tribune editor responds to comments
Fulcrum Voter FAQ
Chalkbeat Philadelphia asks for reader feedback
CPR’s guide for covering 2020 elections
News Tribune note about election coverage
Austin Statesman’s contact page
WCPO asks viewers for candidates questions ahead of election
Green Bay election guide
Atlanta Journal-Constitution asks for public’s election questions
Tulsa journalists defend their work
WCPO explains how political advertising works
Trust Tip 79: In negative feedback, look for opportunities
Vox explains audience support program
Trust Tip 77: Solicit (and answer) live questions about voting
Trust Tips 75: Explain election basics
Coloradoan explains bias toward facts
Trust Tip 73: Learn how people perceive your election reporting
LAist provides synthesized information about coronavirus
PolitiFact explains fact-checking process
WCPO responds to viewer complains on air
KPRC asks for reader questions
NewsChannel 5 shows transparency admitting bias in Facebook posts
Philadelphia Inquirer explains newsroom processes
KPRC 2 responds to reader feedback
Trust Tip #70: Acknowledge when you mess up
Trust Tip 69: Share your humanity while reporting on protests
Trust Tip 68: Do not neglect basic but vital pandemic information
WCPO on using Associated Press content
Herald and Review newsroom handout
WCPO cuts back use of mugshots
Trust Tips 66: Show you’re part of your community during COVID-19
Philadelphia Inquirer highlights breadth of journalism
WJXT4 explains beach visuals during COVID-19 aren’t altered
Globe and Mail form for errors, corrections
KVRR brings on expert to answer user’s questions about COVID-19
Trust Tip 61: Do these four things right now to show you are trustworthy
CalMatters asks for reader feedback during coronavirus outbreak
Arizona Daily Star explains how COVID-19 coverage affects bottom line
Virginian-Pilot highlights solutions, community resources during coronavirus outbreak
Tennessean adapts coverage during COVID-19 pandemic
Daily Telegraph gives answers reader questions during coronavirus outbreak
Trust Tip: Tell your audience you won’t tolerate misinformation
Trust Tip: Engage on social media during COVID-19
Coloradoan comment moderation during Coronavirus outbreak
The Coloradoan moderation during Coronavirus outbreak
NBC asks questions, shows reporters are real people too during COVID-19 outbreak
San Fransisco Chronicle uses bot to reach users during Coronavirus outbreak
Christian Science Monitor asks for audience feedback during COVID-19 outbreak
WCPO explains changes to newsgathering with coronavirus
WMAR explains Coronavirus reporting process, asks for feedback
Seattle Times comment policy
Trust Tip 55: Use a survey to solicit questions and feedback
Trust Tips 54: Create a “Contact Us” page
Trust Tip 51: Let’s create an effective “About Us” page
Trust Tip 48: Equip journalists to respond to attacks on their credibility
Michigan Public Radio contact us page
Christian Science Monitor responds to readers
The Day newsroom process
Tennessean shows community investment
Lenoir News-Topic’s social media policy
USA TODAY responds to reader feedback
State News invites public to join the conversation
WCPO explains its coverage of presidential candidates
State highlights reader responses
The Day explains commitment to community through in-person event
Trust Tip 37: Invite people into the newsroom
Trust Tip 36: Focus on the audience members who *aren’t* yelling at you
Trust Tip 35: Make your contact information truly accessible
Trust Tip 30: Use social media profiles to communicate trustworthiness
Trust tip 24: Ask for feedback regularly
Trust Tip 21: Create a handout about your newsroom
Discussing Sports Coverage in Facebook Comments
Tone Matters in Facebook Comments
WCPO Uses Facebook Comments to Ask for Feedback
Trust tip 7: Moderate comments on the conversations you host
Trust Tips 1: Ask how you could better earn trust
Highlight your Journalist’s Expertise
Assigning Journalists to Respond to Users
Creating an Internal Comment Guide for Newsroom
Responding to Negative Comments on Twitter
Updating an About Section
Inviting Students into the Newsroom
Reminding Your Audience You Want Their Help
Share Contact Information on All Platforms
Encouraging Civic Responsibility by Registering People to Vote
Video: How to Submit a Letter to the Editor
Explaining Comment Policies
Asking if information was “helpful” or “not helpful”
Explaining the Editorial Page
Looking at Bias and Asking for Feedback
Always Looking for Different Perspectives
Do you Trust Us?
Creating Community by Creating a Facebook Group
Explaining Crime Coverage Decisions
Explaining Coverage Decisions Using Facebook
Responding to Critical Comments on Facebook
Using Historic Photos to Show History in Community
Using Crowdsourcing and Facebook to Connect the Community
Using Facebook to Answer Questions About News Process
Discussing your Commitment to Earning User Trust
Sharing Your Approach to Trust
Inviting Users to Weigh-in on Coverage Decisions
Clearly Identifying and Sharing Community Guidelines for a Facebook Group/Page
Responding to Criticism and Explaining Breaking News
Stepping in as Customer Service Providers
Using Reddit to Build Conversation
Asking Users: What Do You Want to Know?
Asking Users: Did We Miss Anything?
Correcting a Mistake Involving National News
Simplifying Internal News Tip Process
Turning User Questions into a Follow-up Story
Asking for Feedback Using Facebook Comments
Making Contacting a Reporter Easier
In-Person Meeting at a Local High School
Ask Users: What Questions do you Have?
Explaining Your Reporting Process
Explaining Reporting Process in TV PKG
Explaining Coverage Decisions on Facebook: Crime
Explaining Coverage Decisions: Crime
Creating and Sharing Community Guidelines on Facebook
Explaining News Coverage: Mugshots
Explaining News Coverage: Comics
Explaining Olympics “spoilers” at USA Today
Addressing Delivery Delays Directly
Clarifying the comments section at The Virginian-Pilot
Sharing reporters’ personalities at The Day
Helping reporters boost social credibility at The Virginian Pilot
Cofee with the Editor
Asking: What Needs More Follow-Up?
Asking Users Who you Should Use as Sources
Asking for Feedback in Print
Helping News Consumers Find Information Through Twitter
Ask Your Users if They Trust you
Explaining a Paywall by Encouraging User Comments & Questions
Involving the Community in Enforcing Community Rules
Asking for Feedback Using Twitter
Explaining Journalism and Your News Values Through Facebook Live
Making time for Facebook Comments
What are we Missing? Asking for Story Ideas
Local Facebook Group Encouraging Civil Conversations
Inviting Veterans into the Newsroom
Opening up about reporting at Discourse
Crowdsourcing Story Ideas at the Fort Worth Star-Telegram
Inviting Feedback at the Christian Science Monitor
Fresno chopped comments
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Ogden circulation gif
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Ogden text contact us
Most newsrooms would say they want to hear from their communities. But it’s often way too hard to figure out how to do that. Let’s make it easier.